In these scenarios, the files may be gone for good and you’ll need to re-download them, or re-import them via CD or USB drive. I see this problem being more common for Windows users than Mac users, but in some scenarios, files that weren’t on your computer at the time the backup was created will be lost when you turn back the clock on your machine. On the other hand, sometimes the issue can be significantly more complicated, such as, you just had to perform a restore to an earlier backup because of problems with your computer… So if you were in these shoes, you’d just plug it back in. If the issue was related to a storage drive being disconnected, you will have to reconnect that storage drive because your computer won’t have access to the songs stored on it unless it’s physically connected. Sometimes it won’t be as easy as pointing iTunes to the missing file. If you’ve moved or renamed the files, you can follow these steps to relocate the lost music:ġ) Double-click on the missing song(s) from iTunes.Ģ) In the pop-up window that appears, click on the blue Locate button.ģ) Use the Finder navigation window that appears to find the music file associated with the song you’re trying to play.Ĥ) Keep opening folders until you find the actual song file, then click on the Open button.ĥ) iTunes will now begin playing the song that you were trying to play prior to the issues (note the ! is gone, and a speaker icon appears instead):Ĭongratulations you’ve just located a lost music file and solved the iTunes error! The other scenarios… You’ll be able to simply re-direct iTunes to the new folder. If you know where the music files went, such as you moved it to a new folder or renamed the original files to something new while better organizing your computer’s files, then you’re in luck. This troubleshooting guide works for both Mac and PC, as iTunes is very similar on both platforms. So how do you fix it? Well… you just need to know what happened to the original files, and then you can redirect iTunes to them. When this happens, iTunes will get confused because it won’t be able to locate the music it was once able to find and play. These critical changes to your computer’s filesystem could take part of your iTunes library with it. This scenario may occur on your machine after a major system change, such as a major software update, after you restore from a computer backup, or if you’ve removed an important storage drive from your computer. Moreover, when you try to play it, you’ll get a pop-up alert like saying “ The song xxx could not be used because the original file could not be found. You’ll know when iTunes can’t locate your music because as shown above, an exclamation point appears to the left of the music that can’t be found. There come times when iTunes may not be able to locate your music files when you try to play them. Have you ever had the problem where an exclamation point appears next to a song in iTunes when you try and play it? This is the last thing you want to deal with when you’re in the mood to listen to your jam, but fortunately, it’s usually a pretty easy thing to fix. In this tutorial, we’ll show you how to get around this problem and get iTunes to play your music once again.
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